BMC Helix

BMC’s Cognitive Service Management “everything-as-a-service" delivery model, BMC Helix, is here. This means the entire suite of our powerful CSM solutions (Remedy, Discovery, Digital Workplace and more) is now cognitive-driven, container-ready, and available as-a-service.


Consolidate ITSM stakeholder data faster and easier with standardized interfaces

The VIPCON E-Bonding Runbook delivers out-of-the-box content on BMC Atrium Orchestrator to create a smart integration solution for BMC Remedy ITSM Suite. Organizations can quickly create integrations based on standards, without customizing, to accelerate integration with partner and internal service desk systems.

Innovation Suite

Fast track app innovation – empower coders and non-coders to co-create apps in the cloud 

BMC Innovation Suite enables developers and business users to easily tailor and create digital service management apps in the cloud, using a rich portfolio of intuitive design tools, REST APIs, cognitive micro-services framework and a library of reusable components.

Digital Workplace

Deliver one-click self-service to the products and services employees need to do their work

BMC Digital Workplace software delivers simple, context-aware interfaces that provide engaging experiences to support employees whenever, wherever, and however they want to work.

Modern self-service for the digital workplace

  • Consumer-like shopping experience – simple interface provides a familiar way to help employees get what they need

  • Single service catalog across your organization – eliminate catalog sprawl by presenting services from multiple business units including IT, HR, and Facilities in a single catalog

  • Workflow and automation – decrease level-one ticket costs by deflecting routine help desk calls

  • Powerful connectors – easy to integrate into leading industry services and platforms like Microsoft Office 365, Microsoft Azure, Atlassian JIRA, Amazon Web Services (AWS), and more.

  • Consistent experience across devices – native iOS and Android apps enable usage anytime and anywhere

Truesight Cloud cost control


Control multi-cloud costs

TrueSight Cloud Cost Control provides visibility and control over multi-cloud costs including AWS, Azure, Google Cloud, and others.

Optimize multi-cloud resources and costs

  • Track and manage cloud costs with visibility across multi-cloud infrastructure

  • Simulate migrations and deploy the right resources at the right cost

  • Eliminate wasted spend by right-sizing resources and terminating idle resources

  • Prevent budget overruns with insight to changes in spending

  • Maximize savings by effectively managing use of reserved instances

REMEDY 9 with Smart-IT

Fast track mobile workforces – boost productivity up to 75%

Remedy 9 is a mobile-first digital enterprise management platform built for boosting workforce productivity. It makes complex IT simple.

Everything you need to deliver amazing digital service management

  • People-centric user experiences help you to work smarter

  • Stunning reports and visualizations allow intuitive exploration of data

  • Native mobile apps let you use the full power of Remedy 9 anywhere

  • Embedded ITIL v3 processes, with industry best practice reports and KPIs available out-of-the-box

  • Develop your own apps with Innovation Suite, a rich portfolio of intuitive drag-and-drop designers and tools

  • Multi-Cloud Service Management provides a seamless service experience across multi-cloud environments

Truesight Intelligence


Fast track AIOps – continuous insights with real-time analytics and machine learning

TrueSight Intelligence is a key component of digital enterprise management, providing advanced analytics and machine learning to IT data collected from BMC and third party solutions, in real time.

Transform IT management with AIOps

  • Free IT data from silos: REST API for events, metrics, logs, job data, tickets, monitoring and more; out-of-the-box integration with Remedy and TrueSight Operations Management

  • Leverage big data power and speed: Analytics are applied in real-time, providing instant insights and lightning-fast historical queries and data exploration

  • Solve real IT problems: Benefit from decades of BMC analytics expertise and domain knowledge in ITSM and ITOM

  • Unlock hidden insights with machine learning: Let TrueSight Intelligence learn and adapt based on your specific data and how it changes over time

  • Fast time-to-value, easy to maintain: Results from the cloud in minutes without managing big data infrastructure or building a data science practice