Schulungen

VIPCON ist Ihr Partner für Schulungen rund um BMC Produkte, ITIL und VIPCON Produkte. Wir bieten die Schulung in unserem Schulungscenter in München an oder vor Ort bei Ihnen  

BMC Remedy itsm

The Remedy IT Service Management product is a service management platform for your digital enterprise, enabling a more productive Service Desk organization. The Service Desk acts as the single point of contact for IT Support, allowing you to manage your incident and service requests, handle user communication. With automated ticket tracking, routing, and email notification your enterprise can resolve issues quickly and efficiently.

This course is highly interactive and includes a significant amount of hands-on activities, in addition to a Q&A session with a BMC product expert. Students are required to possess extensive Remedy IT Service Management product experience.

This course uses a mix of instructor-led introduction, recorded content, practical exercises and mentoring during the sessions. Additional resources, such as product documentation, will be used as it would during an actual customer implementation.

Dauer: 24 Stunden

 


Digital Workplace

This instructor-led course provides BMC Digital Workplace application administrators with the information and experience they need to begin configuring the BMC Digital Workplaceapplications, using the functionality provided through the BMC Digital Workplace Administration Console.

Dauer: 40 Stunden

 


BrainWeavr

Echte Cognitive Services Made in Germany. Lernen Sie, wie BrainWeavr Sie in der Automatisierung und Bewertung von Vorfällen in allen Bereichen unterstützt.

Dauer: 24 Stunden