"Only companies that use and manage IT correctly will have sustainable economic success!"
VIPCON is a Digital Enterprise and IT Service Management systems integrator with extensive international experience.
Regardless of the size of the company, we have the experience and expertise to develop and implement fitting solutions. We work with tools and solutions from leading vendors. As a compliment to these products VIPCON offers a number of privately owned and developed software that reflect our project experience.
BMC’s Cognitive Service Management “everything-as-a-service" delivery model, BMC Helix, is here. This means the entire suite of our powerful CSM solutions (Remedy, Discovery, Digital Workplace and more) is now cognitive-driven, container-ready, and available as-a-service.
PODCAST: ARTIFICIAL IntelligENCE
VIPCON provides clarity on artificial intelligence.
Artificial intelligence (AI) and chatbots are keywords that one comes across more frequently in the digital business environment. The debate, particularly on AI, is characterized by great expectations regarding its impact on a day-to-day business and the potential to integrate it into the service management of many industries.
In our podcast with ecommerce-vision.de, we address the question if and to what extent the hopes are justified, in general, and in e-commerce, specifically, or are even already a reality.
New-IT – THE PERSON IN THE CENTER OF THE Action
It is common practice for processes to be defined and predetermined by the IT and the corresponding IT Service Management Tool. By opening a change or incident ticket, the creator automatically determines which use case or process is to be started.
This procedure is in line with the rigid formal processes of former times, but we know there is a better and more intuitive way.
With New-IT, we have turned the idea that the individual should no longer be controlled by processes and structures, but that processes should be developed intuitively from an individual’s needs, experiences and expectations into reality. The individual - whether employee, customer or partner - is the starting point of all action.
How does it work?
Imagine a magic paper sheet, on which new information, notes, pictures and content appear with every word that you write as if by magic. With every information added, a growing picture about the person and his topic is created.
We can bring this magical paper into life with IT. On a graphical interface all existing information on the person concerned is compiled from various data sources and any supplementary topic keywords are made visible without any user interaction — simply magical.
For example, you will automatically receive
- other people’s knowledge as knowledge entries
- predefined use cases – adapted to your bullet points
- current outages and possible obstacles
- similar incidents or requests of other users
- other events
You then select a use-case and all relevant information will automatically be processed and necessary questions displayed for you to complete - the new case is developed in a simple and intuitive manner. Faster, easier to understand, more comprehensible and comprehensive than what you were previously accustomed to.
It is not the process that guides your actions but the person who makes a request. This way, the quality of your service is significantly improved, and the ping pong effects are avoided.
If you would like to learn more, we are happy to present our new IT solution with the MyIT and BMC SmartIT building blocks.